At GSPORE, we respect your privacy and are committed to protecting your personal information in accordance with New Zealand law. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including our website and other offerings.

Information We Collect

At GSPORE, we gather various types of information to provide and improve our services. This information includes:

a. Personal Information:

• Contact Information: This includes your name, email address, postal address, and phone number. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us for support.

• Payment Information: When you make a purchase, we collect payment details such as credit card numbers, billing addresses, and other payment-related information. This information is used solely for processing transactions.

• Account Information: If you create an account with us, we collect your username, password, and any preferences or settings related to your account.

b. Usage Data:

• Device Information: We collect information about the device you use to access our services, including your device's IP address, operating system, browser type, and device identifiers. This helps us understand how you interact with our services and ensures optimal functionality across different devices.

• Log Information: Our servers automatically record information when you visit our website, such as your IP address, pages visited, time spent on those pages, and the dates and times of your visits. This data helps us analyze usage patterns and improve our website.

• Location Information: With your consent, we may collect information about your approximate location to provide location-based services, such as local events or promotions. You can control the sharing of location information through your device settings.

c. Cookies and Tracking Technologies:

• Cookies: We use cookies to store information about your preferences and interactions with our website. Cookies help us remember your settings, personalize your experience, and track how you use our website. You can manage your cookie preferences through your browser settings.

• Web Beacons and Pixels: We use web beacons, pixels, and similar tracking technologies to monitor the effectiveness of our marketing campaigns and gather insights into user behavior on our website.

d. Third-Party Information:

• Social Media: If you interact with us through social media platforms, we may collect information from your public profile, such as your name, profile picture, and any other information you make available to us.

• Third-Party Services: We may receive information about you from third-party services that integrate with our website, such as payment processors or analytics providers. This information helps us provide a seamless experience and improve our services.

e. Communication Information:

• Emails and Messages: We collect information from the communications you send to us, such as emails, chat messages, and phone calls. This helps us respond to your inquiries and provide customer support.

How We Use Your Information

At GSPORE, we utilize the information we collect for various purposes to ensure we deliver high-quality products, services, and experiences to our customers. Here's a detailed breakdown of how we use your information:

a. Providing and Delivering Our Products and Services:

• Order Processing: We use your personal and payment information to process and fulfill your orders, including shipping, handling returns, and providing order confirmations and invoices.

• Account Management: If you create an account with us, we use your information to set up, maintain, and manage your account, ensuring you have access to your purchase history, preferences, and other account-related features.

b. Communication:

• Customer Support: We use your contact information and communication history to respond to your inquiries, provide technical support, and resolve any issues or complaints you may have.

• Marketing and Promotions: With your consent, we use your email address and other contact information to send you newsletters, promotional offers, and updates about our products and services. You can opt out of these communications at any time.

• Transactional Communications: We send you emails and messages related to your transactions, such as order confirmations, shipping notifications, and updates on the status of your orders.

c. Improving Our Website and Services:

• User Experience: We analyze usage data, such as your browsing behavior and interactions with our website, to understand how you use our services. This helps us optimize the user experience, improve website functionality, and develop new features.

• Personalization: We use cookies and tracking technologies to remember your preferences and personalize your experience on our website, including displaying relevant products and content based on your interests.

d. Security and Fraud Prevention:

• Protecting Your Information: We use your information to enhance the security of our website and services, detect and prevent fraudulent activities, and protect your personal data from unauthorized access.

• Verification: We may use your information to verify your identity when you access your account or make significant changes to your account settings.

e. Legal and Regulatory Compliance:

• Compliance with Laws: We use your information to comply with applicable laws and regulations, including tax and financial reporting requirements.

• Legal Requests: If required, we may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

f. Analyzing and Improving Our Business:

• Business Insights: We use aggregated and anonymized data to analyze trends, measure the effectiveness of our marketing campaigns, and gain insights into customer behavior. This information helps us make informed business decisions and improve our products and services.

• Research and Development: We use your information to conduct research and development activities, such as testing new products and features, to enhance our offerings and stay competitive in the market.

g. Customer Feedback and Surveys:

• Feedback Collection: We may use your contact information to request feedback on your experience with our products and services. This helps us understand your needs and improve our offerings.

• Surveys and Research: We may invite you to participate in surveys and research studies to gather insights into customer preferences and behaviors. Participation in these activities is voluntary, and your responses are kept confidential.

Sharing Your Information

At GSPORE, we value your privacy and are committed to keeping your personal information secure. We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below. Here’s how and why we might share your information:

a. Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing transactions, and delivering our products and services. These service providers include:

• Payment Processors: Companies that process your payment information to complete purchases.

• Shipping Partners: Delivery services that handle the shipping of your orders.

• Marketing Services: Agencies that help us manage our marketing communications and campaigns.

• Customer Support: Service providers that assist us in offering customer support and managing inquiries.

• IT and Security Services: Providers that help us maintain the security and functionality of our website and systems.

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to keep your information confidential and secure.

b. Legal Requirements:

We may disclose your personal information if required by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or other legal processes. We may also share your information to:

• Enforce Our Policies: Enforce our terms of service or other legal agreements.

• Protect Rights and Safety: Protect the rights, property, or safety of GSPORE, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

c. Business Transfers:

In the event that GSPORE is involved in a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or prominent notice on our website.

d. Aggregate and Anonymized Data:

We may share aggregated and anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including:

• Business Insights: Providing insights into our customer base and business operations.

• Marketing and Advertising: Collaborating with partners to improve our marketing and advertising strategies.

• Research and Development: Supporting research and development efforts to enhance our products and services.

e. Social Media and Third-Party Integrations:

If you interact with us through social media platforms or third-party services, your information may be shared with those platforms and services according to their own privacy policies. For example:

• Social Media Widgets: Our website may include social media features, such as the Facebook Like button or Twitter widget. These features may collect information about your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

• Third-Party Login: If you choose to log in to our services using a third-party service, such as Google or Facebook, we may receive certain information about you from the provider of that service.

f. Your Consent:

We may share your personal information with third parties when we have your explicit consent to do so. You have the right to opt-in or opt-out of such sharing at any time.

g. Data Security Partners:

We may share information with partners who assist us in maintaining the security of our data and systems, such as firms that provide cybersecurity services and monitor our systems for potential threats.

Data Security

At GSPORE, we prioritize the security of your personal information and employ a range of measures to protect it from unauthorized access, disclosure, alteration, or destruction. We understand the importance of safeguarding your data and are committed to maintaining robust security practices. Here’s how we ensure the security of your information:

a. Secure Data Transmission:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your device and our servers. This ensures that your personal information, including payment details, is protected during transmission.

• HTTPS: Our website operates over HTTPS, providing a secure connection and encrypting any data exchanged between your browser and our website.

b. Data Storage and Access Control:

• Encrypted Storage: Personal information stored on our servers is encrypted, providing an additional layer of security to protect your data from unauthorized access.

• Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your personal information. Access is granted on a need-to-know basis and is regularly reviewed to maintain security.

c. Regular Security Audits and Assessments:

• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems and processes. This helps us maintain a high level of security and quickly respond to any emerging threats.

• Penetration Testing: Periodic penetration testing is performed by cybersecurity experts to simulate attacks and assess the resilience of our security measures.

d. Employee Training and Awareness:

• Training Programs: All employees undergo regular training on data security best practices and the importance of protecting personal information. This includes training on recognizing and preventing phishing attacks and other common security threats.

• Security Policies: We have established comprehensive security policies and procedures that all employees are required to follow. These policies are regularly updated to reflect the latest security standards and practices.

e. Incident Response Plan:

• Incident Management: We have a detailed incident response plan in place to address potential data breaches or security incidents. This plan includes steps for identifying, containing, and mitigating the impact of any security breaches.

• Notification Procedures: In the event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law. Our notification will include details of the breach, the information affected, and any steps you can take to protect yourself.

f. Secure Payment Processing:

• Third-Party Payment Processors: We use reputable third-party payment processors to handle payment transactions. These processors comply with industry standards for payment security, including PCI-DSS (Payment Card Industry Data Security Standard) requirements.

• Tokenization: Payment information is tokenized by our payment processors, meaning that sensitive data is replaced with a unique identifier, reducing the risk of fraud and unauthorized access.

g. Data Minimization and Retention:

• Data Minimization: We only collect and retain the minimum amount of personal information necessary to provide our services and fulfill our obligations to you.

• Data Retention: Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymize it.

h. Security Technologies and Practices:

• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to protect our network from unauthorized access and monitor for suspicious activities.

• Regular Software Updates: We keep our systems and software up to date with the latest security patches and updates to protect against known vulnerabilities.

i. User Responsibilities:

• Password Protection: We encourage you to use strong, unique passwords for your accounts and to change them regularly. Avoid sharing your passwords with others and use multi-factor authentication (MFA) where available.

• Device Security: Ensure that your devices are secure by using antivirus software, keeping your operating system and applications up to date, and avoiding connecting to unsecured Wi-Fi networks.

Your Rights

At GSPORE, we are committed to respecting and protecting your privacy. As a user, you have certain rights regarding your personal information under New Zealand's Privacy Act 2020. Understanding and exercising these rights can help you maintain control over your data. Here’s an in-depth look at your rights:

a. Right to Access:

• Request Access: You have the right to request access to the personal information we hold about you. This includes details about the data, why we have it, and who we share it with.

• Process for Access: To request access, you can contact us at privacy@gspore.com. We will provide you with a copy of your personal information, usually within 20 working days, as per the Privacy Act requirements.

b. Right to Correction:

• Correct Inaccurate Information: If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it.

• Correction Requests: You can contact us at privacy@gspore.com to request corrections. We will take reasonable steps to correct the information promptly. If we do not agree that the information needs correcting, you can request that we attach a statement of correction to the information.

c. Right to Deletion:

• Request Deletion: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

• Deletion Process: To request deletion, contact us at privacy@gspore.com. We will delete your information where possible and inform you of the outcome. However, please note that we may retain certain information as required by law or for legitimate business purposes.

d. Right to Object to Processing:

• Object to Use: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes or where processing is based on our legitimate interests.

• How to Object: If you wish to object, please contact us at privacy@gspore.com with details of your objection. We will review and respond to your request, and cease processing unless we have a compelling legitimate reason to continue.

e. Right to Withdraw Consent:

• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

• Effect of Withdrawal: To withdraw consent, contact us at privacy@gspore.com. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

f. Right to Data Portability:

• Data Portability: In certain circumstances, you have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format, and to transfer that information to another data controller.

• How to Request: To request data portability, contact us at privacy@gspore.com. We will provide the information in a suitable format and assist with the transfer where technically feasible.

g. Right to Lodge a Complaint:

• File a Complaint: If you believe that we have not complied with your privacy rights or our obligations under the Privacy Act, you have the right to lodge a complaint with the Office of the Privacy Commissioner.

• How to Lodge a Complaint: You can contact the Office of the Privacy Commissioner at www.privacy.org.nz or call 0800 803 909. We encourage you to contact us first at privacy@gspore.com so we can address your concerns directly.

h. Right to Restrict Processing:

• Restrict Processing: In certain situations, you have the right to request that we restrict the processing of your personal information, such as when you contest the accuracy of the data or object to our processing.

• How to Request Restriction: Contact us at privacy@gspore.com to request a restriction. We will evaluate your request and inform you of the outcome. During the restriction period, we will continue to store your information but will not process it further.

i. Right to Be Informed:

• Transparency: You have the right to be informed about the collection and use of your personal information. This Privacy Policy is part of our commitment to transparency.

• Regular Updates: We will inform you of any significant changes to this Privacy Policy, including updates on how your information is used and shared.

j. Rights Related to Automated Decision-Making and Profiling:

• Automated Decisions: If we use automated decision-making, including profiling, that affects you significantly, you have the right to request human intervention, express your point of view, and contest the decision.

• How to Inquire: Contact us at privacy@gspore.com for more information about automated decision-making processes and your rights in this context.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email if the changes are significant. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.